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CUSTOMER SERVICES
Recognizes Top Quarter One Employees
Group photo shows all awardees and their line managers.

Since April, the newly reformed Customer Services Department has embarked on several initiatives aimed at increasing customer service levels. Amongst these are redefined KPIs & performance standards, improved quality & service performance monitoring procedures, as well as the introduction of performance metrics geared towards improving the customer experience.

These initiatives are somewhat challenging, especially as we have to change the legacy culture of the entire Business Unit with the help of all other supporting Departments on the BU that are involved in the operational side of the business.

It was recognized that in order to obtain the levels of performance necessary to ensure that Cable & Wireless, BVI remains a leading player within a liberalized telecommunications environment, we must have buy-in from our most important resource, our staff.

With this in mind, the Customer Services Department has established a mechanism which recognizes and rewards top performers in each of its areas of operations for each quarter during our financial year. Winners are selected based on their overall performance ratings received at the end of each quarterly performance review.

As such, top performers for the period April - June were each presented with gifts and certificates of appreciation by their line managers on Thursday, August 24, 2006.

Honorees included, Curtis Moses - top Corporate Enterprises Technician, Vittington Callwood - top Customer Serviceman, Euriniece Christian - top Sales & Service Associate and Debrah Richardson - top Section Head. Absent was Vincent Jardine who was away on training. Vincent was the top Account Manager for quarter one.

At the presentation ceremony, VP Customer Services, Robert Swain, expressed his appreciation to the persons receiving awards and encouraged them to keep striving towards excellence. He also encouraged friendly competition with their team mates in an effort to continually raise our service levels, both internally and externally.

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